To be eligible for a return, your item must be unused and in the same condition that you received it.
It must also be in the original packaging.
To complete your return, please write us an email at email@example.com.
Refund policy applies to all goods purchased on the orofei.com website.
Please note, you are supposed to pay for shipping costs in the event of a return.
We will grant a refund within 3-5 business days once the goods have been returned to our warehouse.
Since we accept payment by PayPal, you can also request a refund via the link from your order receipt on email and all forward instructions will be sent to you via email.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com.
To return your product, you should mail your product to our office in China.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You should consider using a trackable shipping service or purchasing shipping insurance.
We don’t guarantee that we will receive your returned item.